What is your shipping location and what carriers do you use?
All orders are shipped from Big Lake, MN. We use three carriers: USPS, UPS & Spee Dee Delivery.
Do you offer a free freight program?
Yes, orders placed online of $200 or more receive free freight. (must ship $200 - does not include backordered items. Free freight does not include Alaska, Hawaii or Puerto Rico.
Can I use my own UPS account when shipping or use a 3rd party UPS account?
We do not have any handling charges. We also pass our UPS discounted rate to you. You have the option using your account if we receive a copy of your statement with a note authorizing to use it. We just can’t use your customers account. Most customers enjoy the additional savings.
How can I place an order with you?
A majority of the orders we receive are placed online. You may also telephone toll free 800-884-4275, (763) 263-7600 (option1), fax 763-263-7626, or email orders to info@whitebearclothing.com.
When will my order ship?
Orders are typically shipped the same day / next day. Let us know if your order is urgent and we will make every effort to get your order out the same day.
How will I receive my invoice?
All invoices will be emailed when we do our end of day billing. The invoice email we use is determined by you at the time we establish your account. A copy is also sent to the buyer (user id if entered online).
How can I track my shipment?
Tracking information will be sent to the person that places the order (if sent UPS), tracking information is included on the invoice.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express and Net 30 with prior approval.
Do you charge a re-stocking fee for returned merchandise?
All goods returned are subject to a 10% re-stocking fee (this fee is waived if the returned items are clean/folded and in the original packaging) with an additional 7% re-stocking for credit card refunds (credit card fees are not waived) for a total of 17%.
How can I set up an account with you?
Accounts are established by using the “Request Account” link next to the Dealer login. Please complete accurately as this information is used to verify eligibility as a distributor. after a short review, web access will be available and a member of our sales team will contact you directly.
Do you sell your clothing to the general public?
No, all of our clothing is sold through our network of established dealers. When we receive inquiries from the general public on where to purchase our products, we ask for their zip code, and route them to the nearest dealers.
How do the sizes of your garments run?
Every product we carry has a spec sheet which gives sleeve length, chest width and body length. The measurements we provide are based on the garment lying flat and there is an acceptable tolerance of +/- 1". The best thing to insure the proper fit is for people to try on the actual garment. If this cannot be done, we suggest to measure a similar garment and compare to our size chart.
What is your sample policy?
Samples are returnable and are handled on a case by case basis after discussion with a member of our sales team. Sample discounts are sometimes provided for dedicated showroom samples (size L) only
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